Quick description

Bitstamp is a regulated cryptocurrency exchange that requires a secure login process. This guide walks you through signing in, creating or recovering access, enabling two-factor authentication (2FA), troubleshooting common login problems, and best security practices.

How to sign in (step-by-step)

  1. Open Bitstamp's website in your browser and click Sign in at the top-right corner.
  2. Enter the email address registered to your account and your password.
  3. If you have 2FA enabled, open your authenticator app and enter the current code when prompted.
  4. Review any device or IP verification email sent to your registered address and click the verification link if required.
  5. Once authenticated, you'll land on your account dashboard.
Tip: Use a password manager to store long, unique passwords and autofill your login fields securely.

Creating a new account

To register on Bitstamp: choose Create account, supply your email, create a strong password, verify your email address, and complete KYC verification if you want higher withdrawal or trading limits.

Reset password & account recovery

If you forgot your password, use the Forgot password? link on the login page to request a reset email. Follow the secure reset link and choose a new password. If you cannot access your registered email, contact Bitstamp support and be prepared to verify identity (KYC documents, account activity).

Two-factor authentication (2FA) — enable and reset

Enabling 2FA adds an extra layer of security. Bitstamp supports authenticator apps (TOTP). After enabling, store the recovery codes Bitstamp provides in a secure place. If you lose access to your authenticator, use your saved recovery codes or follow Bitstamp's account recovery steps to reset 2FA.

Troubleshooting common login issues

  • Incorrect password: Double-check for caps lock, spaces, or autofill errors. Reset password if necessary.
  • No 2FA code or lost device: Use recovery codes or contact support for 2FA reset (identity verification required).
  • Verification email not received: Check spam/junk folders and any email filters; ensure your email provider is not blocking Bitstamp mail.
  • Account locked or frozen: Follow instructions in the email sent by Bitstamp and contact support if unclear.

Security best practices

  1. Enable 2FA and keep recovery codes offline.
  2. Use a hardware wallet for long-term crypto storage instead of keeping large balances on exchanges.
  3. Keep your OS and browser updated and avoid public Wi‑Fi when logging in.
  4. Use a reputable password manager and unique passwords per service.

Contact & help

If you still have problems, visit Bitstamp's Help Center or open a support ticket. Include as much relevant non-sensitive information as possible (e.g., timestamps, device type) but never share passwords, 2FA codes, or full copies of identity documents in unencrypted chats.

Open Bitstamp

Short FAQ

Q: Can I log in from multiple devices?
A: Yes, but new devices may trigger email verification and device approval steps.

Q: How quickly can I recover my account?
A: Recovery time varies depending on verification required — expect anywhere from minutes (email reset) to several days (lost 2FA requiring manual review).